What is covered?
Desktop Management
Our Desktop Management is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
Mobile Device Management
Our mobility device management can ensure that your employees remain compliant with corporate policy, while keeping your devices up-to-date and properly maintained. We provide your users with fast and secure access to corporate data from their personal devices.
Server Management
Our server administrators carry out all of the routine maintenance required to keep your servers up, your employees working, and your data secure. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.
24x7 Help Desk
We provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified U.S.-based IT professionals who are available 24x7x365 via phone, email, and chat.
Onsite Support
When your problem can’t be fixed via phone or remotely, we can dispatch an Onsite Service Technician to provide desk-side resolution. Our Service Technicians can also provide project work including network and hardware installations.
Network Management
Part of effectively managing your network resources involves determining if your network is capable of handling new technologies that are necessary for sustained growth. With Network Management we protect and defend your business against hackers, viruses, and spyware, while ensuring uptime, productivity and efficiency.
Procurement
Our procurement services help you guide the technology vendors available, and offer a range of support throughout the procurement cycle, including; consultation, installation, configuration, and warranty support.
